Refund Policy

Introduction

Thank you for supporting Enovels. This policy explains how refunds are handled for digital content.

Digital Nature of Content

Since our services deliver instant-access digital goods such as novel chapters and premium features, we generally do not offer refunds once the content has been accessed or downloaded.

Valid Refund Scenarios

• Duplicate Payments: If you were accidentally charged more than once.
• Technical Errors: If you are unable to access purchased content due to issues on our side and we can't resolve it within 7 days.
• Unauthorized Payments: If a transaction was made without your knowledge and it is verified.

Refund Process

To initiate a refund request, please contact us at [email protected] within 7 days of purchase. Include the following essential details in your email to expedite the process:

• Your username and email address associated with the purchase.
• The specific Transaction ID or order number.
• A clear and concise reason for your refund request.

Our team will review your request and get back to you within a reasonable timeframe. Please note that all refunds are subject to our terms and conditions and the validity of the scenario as outlined in this policy.

Non-Refundable Items

Certain items are generally excluded from our refund policy due to their nature:

• Credits already used: Once in-app credits have been consumed to access content or features, they cannot be refunded.
• Completed content: Digital content (like novel chapters or premium features) that has been accessed, read, or downloaded is non-refundable.
• Change of mind: We do not offer refunds for purchases simply due to a change of mind, as digital content is instantly delivered.

Chargebacks

Initiating a chargeback with your bank or payment provider without first contacting us to resolve an issue is strongly discouraged. Chargebacks can lead to:

• Immediate suspension or termination of your Enovels account.
• Loss of access to all purchased content and services.
• Potential legal action to recover funds.

We urge you to always reach out to our support team first for any billing discrepancies or issues before considering a chargeback.

Contact Us

If you have any questions, concerns, or require assistance regarding our Refund Policy, please do not hesitate to contact our customer support team.

Email us at: [email protected]

We are here to help and aim to respond to all inquiries promptly.